FAQ

Where can I find information about how to interpret my Statutory Report?

Please click here to download a copy of our explanatory leaflet "Your Credit File Explained" which provides detailed information.

What should I do if I was unable to request my Statutory Report Online?

It will be necessary to complete our printable application form and send this in to us by post with the appropriate remittance of £2. This can be either a cheque or postal order made payable to ‘Callcredit Limited’. The completed form should then be sent to Consumer Services Team, Callcredit Limited, PO Box 491, LEEDS LS3 1WZ.

Can I change my account password?

Yes. Once you have logged in to your account, you can change your account password by clicking on the 'Change Password' link.